Salphak's commitment to customers does not end at installation. We provide comprehensive after-sale services for solar systems in Kenya, ensuring your investment continues to perform at its best for years to come. From routine maintenance to emergency repairs, our team is available to keep your solar system running efficiently.
Like any electrical equipment, solar systems benefit from regular servicing. Our solar maintenance service includes:
We recommend a maintenance visit every 6–12 months to keep your system performing at rated capacity.
If your solar system is underperforming, showing error codes, or has stopped working, our engineers can diagnose and repair the fault. Common issues we repair include:
We carry spare parts for the brands we stock — Jinko, JA Solar, LONGi, Victron, Voltronic, Trunsun — meaning most repairs can be completed in a single visit.
Many modern inverters support remote monitoring via a mobile app or web dashboard. We help customers set up monitoring so they can see in real time how much solar power is being generated, how much battery is remaining, and whether the system is performing as expected.
As your energy needs grow, your solar system can grow with them. We assist existing customers with:
All equipment supplied by Salphak comes with manufacturer warranties. If a component fails within its warranty period, we manage the warranty claim process on your behalf — including liaison with the manufacturer and temporary replacement where available.
Our customers have access to our technical support line for guidance on operating their system, understanding inverter readings, adjusting settings, or general solar advice. We are available via phone, WhatsApp, and email during business hours.
After-sale services are available in Nairobi, Kiambu, Machakos, Nakuru, Mombasa, Kisumu, Eldoret and surrounding counties. Emergency call-out service is available in Nairobi and Kiambu with same-day or next-day response.
Contact us via WhatsApp, phone, or email with your location and a brief description of your system. We will schedule a visit at a time convenient for you.
Note the error code and contact us via WhatsApp with a photo of the screen. Our team can often diagnose the fault remotely and advise whether a call-out is needed or a simple setting adjustment will fix it.
Yes. We service solar systems regardless of who installed them, provided the equipment is of a brand we support. Contact us with details of your system for confirmation.
Yes, we offer annual service contracts for residential and commercial customers that include scheduled maintenance visits and priority response for repairs. Contact us for pricing based on your system size and location.
